Client Project:


UNISON is one of the UK’s largest trade unions, serving more than 1.3 million members. They represent full-time and part-time staff who provide public services, although they may be employed in both the public and private sectors.

Maxweb has worked with many branches of UNISON throughout the UK.

Our main aim when working with UNISON branches has been to review and improve their whole digital strategy.

Improving the digital strategy of branches has allowed the teams to become much more efficient both in their work and in their time, creating positive results.

Digital solutions we have introduced include Websites, Case Management Systems & Mobile Apps.


Unison Logo



Project Launch: January 2015

Maxweb Logo

Website Type: Bespoke CMS

Kind Words From Unison

"We employed Maxweb to create a new website for the Wirral Branch and develop an engaging mobile app to keep our members updated. Maxweb gave fantastic professional service with excellent customer service from all members of staff. Highly recommended."

Paddy Cleary - Branch Secretary Wirral Unison

"I would highly recommend Maxweb to any UNISON branch; meeting these guys has transformed how our branch operates and how we keep in contact with our members.."

Chris Tucker - Branch Secretary Blackpool Health Branch



Maxweb now provide a multitude of services to over 20 UNISON branched, UK-wide, including the below;

Website Development – many branches of UNISON either do not have their own website or have one that is old and does not appear in search engines.  Maxweb has helped develop branch websites for many branches, examples include,

All of our websites are designed with the UNISON brand in mind and are all fully responsive – meaning that they work well on all devices, including desktops, tablets and mobiles.

Case Management System – Maxweb has collaborated with many branches of UNISON and created a Case Management system that is tailored to UNISON.  We now have over 12 branches actively using case management in their day-to-day activities.

The case management system aims to make access to information easier and to organise the management of live member cases.  Some of the main features of our UNISON Case Management system are as below;

  • Ability to add/edit unlimited cases
  • Set action dates and reminders on individual cases for stewards
  • Upload documents, emails and comments to each case
  • BCC email feature direct to case notes
  • PDF download of the full case, including notes and audit trails
  • Daily alerts and reminders of cases that need actions
  • Ability to share cases with multiple representatives/stewards (ideal for transferring case details between reps)
  • Powerful reports – ability to see case types, case outcomes and representative workloads and compare year-upon-year data
  • Access from any location on any device (with an internet connection)

Our system is cloud-based and very efficient.  It is also fully GDPR compliant, ensuring we take care of members’ data.

Mobile App – the mobile app can help you instantly get branch news and events to your members and make contact between members and stewards more efficient.

It also allows you to send push notifications directly to your member’s devices, so as you release news, they are updated immediately.  No more waiting for newsletters to be printed off and distributed.

You can see all the benefits of the app on


If you are part of a UNISON branch or any other Union / Company and would like to explore if you would benefit from a case management system or mobile app to help with your organisation and communications, then please feel free to Contact Us.

Maxweb aims to be your digital partner and can advise or recommend ideas along the way.